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At Julie Hanan Design, we know that it can sometimes be overwhelming to create the perfect invitation.

Below is a list of questions that are frequently asked, which may help you in the process. If you do not see an answer you are looking for, please don’t hesitate to contact us! We are always happy to help.


GENERAL

How do I place an order?

BUILD-YOUR-INVITE COLLECTION
You will place a $150 deposit in order to reserve your event date in our production calendar and secure current pricing options. Once we receive your deposit, we will send you our wording and order forms to get the (ball rolling).

 

CUSTOM INVITATIONS
A $250 deposit must be placed in order to begin the design process as well to reserve your date in our calendar. All custom orders have a minimum order of $500, deposit not included. The remaining balance is due once your final approval is submitted. Please contact us to discuss a custom design!

 

PHOTO PLACECARD BOARDS
Photo Place Card Boards require a $150 deposit which will reserve your date in our production calendar. The remaining balance will be due once your final approval is submitted, prior to production. Click Here to order a Photo Place Card Board!

 

COORDINATING STATIONERY
If do you do not have a pending invitation order, a $100 deposit must be placed for the stationery item(s) of choice before the design process can begin. Your remaining balance will be due once your final approval is submitted, prior to production. No deposit is necessary for Table Numbers as they will be paid for in full at the time of ordering. They can be purchased in increments of 5 with a minimum order of 10.

GRAPHIC DESIGN JOB
*All deposits are non-refundable and will applied to order totals*

What Other Services do you offer?

We offer anything imaginable from seating charts, table numbers, placecards, programs, signs, and favor tags to business logos, business cards, flyers, announcements and more. You can view a detailed description of my services here.

What are your business hours?

Julie Hanan Design is a full-service online stationery and graphic design studio open from 9:30 am - 5:00 pm, Central Time, Monday - Friday. As we are a home based business, we do not have a walk-in retail shop for customers to visit. We offer limited consultations at our home base in New Lenox, Illinois, by appointment only. Consultations will incur a fee of $75, which will be applied as a credit to any order over $750. However, we are always more than happy to take inquiries or discuss order details through email or phone for no charge!

Do you sell samples of your designs?

Absolutely! Samples can be purchased for any of our Build-Your-Invite Collection invitations in our Etsy shop here: https://www.etsy.com/shop/JulieHananDesign?section_id=7302336&ref=shopsection_leftnav_1. We offer 15 variations of each design allowing you to explore different color scheme, embellishment and invitation style combinations.

In order to keep an ample inventory on hand and ready for speedy delivery, we do not offer customized samples. Each invitation sample will include the main invitation, insert cards, and all embellishments shown in photos as well as a pricing guide and booklet of our available options of cardstock. If you provide us with your particular color scheme, we will make sure to include coordinating paper swatches!

 

 
FEES AND PAYMENTS

How much do your invitations cost?

Julie Hanan Design specializes in creating custom stationery suites for any occassion. Whether you love something you see in our gallery or want something entirely custom, your options are endless. Our pricing starts at $2.75 per invitation which includes a flat invitation, envelope and rsvp postcard (or enclosure card). Our pocketfold pricing starts at $4.75. We work with all budgets, so please contact us with any additional questions or concerns.

Do I need to pay a deposit?

Yes. A $150 non-refundable deposit is required for Build-Your-Invite orders, $150 for Photo Place Card Boards, $100 for Save the Dates and $75 for remaining stationery orders before you can begin the design process. The deposit amount will be applied to your order total with the remaining balance being due once the proofing process is complete and you have submitted your final approval. No items will be sent to print before an order is paid in full. 

For custom designs, a non-refundable $250 deposit is required with a minimum order amount of $500 (not including the deposit).This will be deducted from your total amount due. 

If you have chosen to order both invitations and stationery, the $150 invitation deposit will be split evenly with $75 going towards each order. All deposits are nonrefundable to account for time and materials that have already been dedicated to the creation of your design. (See exceptions below)

Are there any hidden fees?

Absolutely not. We will work closely with you to communicate cost estimates and price changes throughout the process so that you always have a clear idea of pricing.

Do I need to pay for everything at once?

For orders less than $250, the total cost is due prior to design. For all other orders, a non-refundable deposit is due prior to design, which will be deducted from the total. All outstanding fees are due before your order is printed. If you have purchased a full event package, a plan of two payment installments can be agreed upon prior to design.

Do you issue returns or refunds?

We will work closely together to ensure that every detail meets your needs and specifications. In the unlikely event that your prints do not match the approved final proof, the cost of reprinting will be covered by Julie Hanan Design. However, we cannot be held accountable for errors or misprints present in the final approved proof. With this in mind, we recommend thoroughly reviewing each proof to ensure all information is presented correctly. 

Julie Hanan Design creates only customized products personalized to each client. Returns and/or exchanges are not accepted due to the inability to re-purpose goods. As with all handmade and handcrafted pieces, variations may occur between each crafted item. We cannot guarantee that each item will be exactly identical. However, if for any reason you are not happy with your purchase, please contact us immediately so we may be able resolve any issues or concerns!

Can I cancel an order?

Plans change and at Julie Hanan Design, we strive to be as flexible as possible. Orders can be fully refunded if given notice of cancellation within 72 hours of having placed the deposit. If an order is cancelled after 72 hours, the deposit will be forfeited. If an order is cancelled after already having entered the proofing process, a $75 restocking fee for materials already purchased will be charged in addition to forfeiting the deposit amount and/or previous payments. 

How do I pay you?

Julie Hanan Design accepts cash, checks, and Visa or Mastercard payments over the phone. Additional credit cards such as Discover and American Express can be used through the secure site, paypal.com.

Do you have lined envelopes?

Yes! They are a great way to add another punch of color. Ask about customizing these with prints as well. Please note that they can add to postage costs.

Can I purchase a sample?

Yes, samples of our Build-Your-Invitation and Specialty collections can be purchased through our Etsy shop. For custom designs, it is not possible to provide you with an exact sample since the invitation has not been produced, however, we will supply you with the exact papers and embellishments that will be used on your invitation suite. You will also be provided with a digital proof so you can visualize how the invitation will look.

Can I change the font on a Build-Your-Invite or Specialty invitation suite?

Each Julie Hanan Design invitation suite has been created with the desire to produce the most entrancing appearance with the highest attention to harmonious design. All invitation and stationery components have been carefully selected to ensure a truly captivating final product. Changing the font will alter the overall look and feel. However, we still would like to offer our clients creative freedom in creating their imagined invite or stationery. This service is available for a $50 fee. Please contact us if you have any questions.

PROCESS, PROOFS + EDITS

How many changes can I make to be sure everything is perfect?

At the outset, you will work closely with us to ensure that you share the vision for the project and you can be confident in seeing options that reflect what you are looking for. For orders selected from our Build-Your-Invite or Specialty galleries, you can take advantage of three sets of digital revisions to the original design. For custom designs, you can make up to seven revisions. In either process, you are welcome to make additional adjustments, however, you will be charged a $25 fee per revision.

All stationery and Photo Place Card Board orders will be allowed up to 2 complimentary rounds of revisions. After you have used your allotted complimentary number of proofs, additional rounds are available for $25 / proof. All proofs will be received as a digital file via email. Any and all revisions must be submitted in a single email as a numbered list. Subsequent emailed revisions will count towards the following proof. 

A production timeline will be sent upon confirmation of order details outlining due dates for necessary steps and files. Please consult individual invitation / stationery listings for estimated processing times. Rush processing is available for an additional fee.

If required files are not submitted in accordance with the given timeline, a $25 late fee may apply for each day past stated due dates. Additional rush processing may also be incurred due to late submission to complete your order in time for your event and/or requested delivery date. If we do not receive necessary files within 3 days past the given due date, we reserve the right to cancel the order. Any and all deposits and/or payments will be forfeited.

Can I make any design changes in the Build-Your-Invite or Specialty gallery?

You are able to make minor adjustments to color, wording and quantities free of charge. If a submitted revision was not made, we will adjust your proof accordingly without counting towards the number of proofs. Once a final approval is submitted, additional fees and penalties may apply if further revisions are requested. Removing or altering design accents may incur design fees. Please contact for further information. 

The following design changes are not included as complimentary proof revisions:

•Font Change - $50 fee will be charged for changing font(s) used in an invitation design. If you would like to use a font that is not part of our catalogue, you will have to provide the typeface files. An additional proof will be allowed free of charge. If only ordering coordinating stationery, the fee will be $25.

•Design Change - $75 fee will be charged for changing an invitation or stationery design once the proofing process has begun. If you revert back to the original design, the fee will still apply to account for the additional redesign time spent. If a design is changed your proof allowance will restart.

•Format Change - $25 fee will be charged for changing the orientation or custom sizing not available in our standard design styles. 

•Monogram - $25 fee will be charged for the inclusion of a monogram within a design. Monograms must be submitted as a vector image to ensure quality preservation.

•Custom Ink Color - $25 fee will be charged for custom ink colors that are not offered in our color chart. You will be required to provide either the Pantone code or a physical swatch for our reference.

•Large Quantity Change – Once you have entered the proofing process, quantities can only be decreased within 10 of your original amount. There are no restrictions on increasing quantities.

•Additional Proofs – $25 fee will be charged for each additional proof requested past the number of complimentary rounds of revisions provided with your order. 

ADDRESSING PROOFING PROCESS
Orders requiring envelope addressing, must submit an address spreadsheet in the format as provided by Julie Hanan Design. Any spreadsheets not submitted using our template will be asked to resubmit before we are able to design an addressing proof. Only completed spreadsheets will be accepted as multiple versions raise the potential for incorrect design. You will be afforded 3 complimentary rounds of revisions to make up to 10 individual changes. Addressing proofs are separate from and will not affect the number of invitation / stationery proofs counted. A Final Approval will need to be submitted to verify files are ready for print. Only the final approved addressing file will be sent to print.

PLACE CARD PROOFING PROCESS
You are allotted 2 rounds of revisions during which time you can make up to 10 edits free of charge! All sets of revisions must be submitted in a single numbered list. If you exceed 10 individual revisions, a redesign fee of $25 will be applied to your order providing you with another set of 10. If the $25 redesign fee is incurred, you will receive an additional proof to complete your provided revisions free of charge. (Excludes Photo Place Card Boards. See individual listing for special Terms and Conditions)

How can I be sure everything is accurate?

Through careful rounds of edits, you can be sure that every detail is accurately translated in to your piece. It is crucial, however, that before you send information to us, you look through every piece carefully to check that names, dates, addresses, etcetera, are accurate. A proof approval form must be approved by the client prior to production. Julie Hanan Design cannot by held responsible for inaccuracies received from clients.

What if I need to make last-minute changes?

There s a $75 hourly fee charged for any changes made after the final proof approve. If changes need to be made after an order has been printed necessitating a reprint, the hourly design fee, plus all printing costs will be assessed.

Can I change the font on a Build-Your-Invite or Specialty invitation suite?

We do offer the option to change a font for a $50. Should you prefer a font not shown on our list, you can also send us your typeface files to use. Decorative elements can be removed from our designs free of charge which may allow you to achieve a look you love without the added cost. 

Please keep in mind that because the fonts used in our designs help set the tone, changing it will alter the overall look and feel. Templates have been created for each of our design which our team uses to personalize your proof. This allows us to keep costs affordable while still giving you a custom look. Changing a font requires our template to be modified to your specific selection so the fee is in place to cover the resources required.

What if I would like to use a language other than English?

Invitations and stationery can be designed in languages aside from English. You will be required to provide the exact text (and font, if necessary) that you would like to be used. If you will need more than one language, there will be a design fee of $75 / additional language.

How can I be sure my pieces are the correct color?

Please keep in mind that color appearance may vary from monitor to monitor. We recommend viewing all proofs on a full computer screen. Tablet and cellular device screen limitations will show an inaccurate appearance. If you would you like your ink colors to match a specific shade, we ask that you provide photo examples or a physical swatch so that we can best match your request with one of our offered colors! If you would like a specific color not shown in our chart, custom colors are available for a $25 fee. A physical swatch or Pantone code will be required. 

How does your assembly process work?

Each item is designed and carefully hand-assembled. As with all handcrafted pieces, variations may occur between each item. You can be confident that each piece is created with care, however Julie Hanan Design does not guarantee that each item will be identical.

What about shipping costs?

All invitation and stationery orders in the continental US orders are shipped via FedEx Ground or USPS Priority Mail, unless otherwise instructed. Packages will arrive typically within 2-5 business days. Orders with a value of $400 and above qualify for free ground shipping within the continental US. Invitation orders that do not meet this requirement will be charged a flat $20 shipping fee. Express and overnight shipping are available for an additional cost.

INTERNATIONAL SHIPPING
Shipping is available to any international destination. On average, international orders will arrive within 6-10 business days. Rush shipping is available for an additional cost. All shipping delivery estimates do not account for possible delays caused by customs processing. Consult your country’s customs and import policies prior to placing your order to ensure you will receive package in time for your event. 

TAXES AND DUTIES
Sales taxes, brokerage fees and international duties, if any, are the sole responsibility of the customer. Estimates of taxes and/or duties can be provided using http://www.dutycalculator.com/

INSURANCE
Insurance can be purchased for an additional fee to ensure reimbursement for potential damaged, lost or stolen goods. If you choose not to purchase insurance, Julie Hanan Design is not liable for any costs that may be incurred to replace the package.

Do you have a minimum order?

Yes, we have a minimum order of 50 invitations on our Build-Your-Invite and Specialty collections, however, fewer items can be accommodated for an additional fee.

How many invitations should I order?

We always recommend that you determine a good count at the beginning. They are too costly to order 20-30 more and have them go to waste. I generally suggest an extra 10-15% so you make sure to count for any last minute guests, envelope address mistakes, etc... Don't forget to save one for yourselves!

What postage will I need?

Most invitations will need the 2oz rate. The rare invitation will go to the 3oz rate. Square invitations will also incur additional postage. RSVP cards and envelopes need the 1oz rate. We can also do RSVP postcards that will save you money by requiring the postcard rate. Ribbons and envelope liners can sometimes cause the invitation to go over the 2oz rate on postage, due to thickness. You should ALWAYS take a finished invitation to the post office to be weighed and get the correct amount of postage.

COMPLETEING YOUR ORDER

What is your turnaround time?

Our standard processing time for invitations is 4-6 weeks once your order and wording forms have been submitted.  However, if you complete the proofing process and submit your final payment earlier than scheduled, your order may ship sooner! 

Do you offer Rush Processing?

If you’re getting a late start, we offer many rush processing options:

RUSH PROCESSING • expedited proof, revisions and production
Shipped within 3-4 weeks: Additional 25% fee
Shipped within 2-3 weeks: Additional 35% fee
Shipped within 1 1/2 - 2 weeks: Additional 50% fee
(must be decided at time of order placement)

PRIORITY PRODUCTION • expedited production only
Shipped within 7 business days of final payment: Additional 15% fee
(can be added at the time of final invitation approval and payment)

***rush shipping, if needed, will incur an additional fee***

Please note that if your order will be shipped overseas, these shipment delivery timelines do not include delays that may be incurred during customs processing. 

What types of shipping do you offer?

All orders are shipped using the most cost-efficient carrier via USPS or FedEx! Any order over $400 qualifies for free continental U.S. shipping! Invitation orders that do not meet this requirement will be charged a $20 fee. Domestic orders typically arrive within 2-5 business days.

Insurance can be purchased for an additional fee. 

International shipping is available! All of our international orders are typically shipped via USPS Priority, which is estimated to arrive within 6-10 business days. Please note, this is not a guaranteed delivery time frame as it does not include delays incurred through customs processing. All sales taxes, brokerage fees and international duties (if any) are the responsibility of the customer. We recommend looking into the customs and import policies of your country before placing your order.

If the anticipation is too much to bear and need your package sooner, express shipping options are available via USPS or FedEx. Pricing will be calculated at the time of final payment.

On rare occasion, products are damaged or lost during shipment. Should you experience anything, it is your responsibility to contact the carrier and file to file a claim. We suggest purchasing insurance for large orders.

 

WEDDING INVITATION ETIQUETTE

When should we mail our save-the-date- cards?

Save the Dates are usually mailed 6-8 months in advance of the wedding.

When should we mail our wedding invitations?

Invitations should be mailed around 6-8 weeks before the wedding.

What date should I use on my RSVP cards?

We recommend 4-5 weeks before your wedding date. Check with your reception location to see when they need a final count and then add 1-2 weeks so you can call the people that didn't RSVP. 

Privacy Policy

Any personal information you provide to us is kept confidential and is used only to communicate with you, to fulfill your order and to support your experience with Julie Hanan Design. This information is not shared with or sold to any other outside party that is not involved in providing Julie Hanan Design products and services.


 




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About Julie Hanan Design

Your wedding is all about the two of you. Julie Hanan Design works closely with you to design wedding invitations, wedding stationery, and custom designed pieces that reflect your vision. All orders receive personal attention and we provide unmatched creativity and quality to all of our clients. We work with many couples to make their dreams come true and can create wedding stationery that is truly as unique as you are.



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