At Julie Hanan Design, we know that it can sometimes be overwhelming to create the perfect invitation.

Below is a list of questions that are frequently asked, which may help you in the process. If you do not see an answer you are looking for, please don’t hesitate to contact us! We are always happy to help.


GENERAL

How does the process work?

You can find a detailed description of my custom invitation process available here.

What Other Services do you offer?

I can do anything imaginable from seating charts, table numbers, placecards, programs, signs, and favor tags to business logos, business cards, flyers, announcements and more. If you can dream it up, I'll figure a way to do it. I can also provide design work for other pieces, such as logos, banners, napkins, etc.... You can view a detailed description of my services here.

When can I contact you?

 

FEES AND PAYMENTS

How much do your invitations cost?

Julie Hanan Design specializes in creating custom stationery suites for any occassion. Whether you love something you see in our gallery or want something entirely custom, your options are endless. Our pricing starts at $2.75 per invitation which includes a flat invitation, envelope and rsvp postcard (or enclosure card). Our pocketfold pricing starts at $4.75. We work with all budgets, so please contact us with any additional questions or concerns.

Do I need to pay a deposit?

Yes. For custom designs, you will be charged a non-refundable $250 deposit which will be deducted from your total amount due. For designs selected from our gallery where the final cost is less than $250, the entire amount is due prior to design. Items from our gallery over $250 will be charged a $150 non-refundable deposit.

Are there any hidden fees?

Absolutely not. We will work closely with you to communicate cost estimates and price changes throughout the process so that you always have a clear idea of pricing.

Do I need to pay for everything at once?

For orders less than $250, the total cost is due prior to design. For all other orders, a non-refundable deposit is due prior to design, which will be deducted from the total. All outstanding fees are due before your order is printed. If you have purchased a full event package, a plan of two payment installments can be agreed upon prior to design.

Do you issue returns or refunds?

We will work closely together to ensure that every detail meets your needs and specifications. In the unlikely event that your prints do not match the approved final proof, the cost of reprinting will be covered by Julie Hanan Design. However, Julie Hanan Design is not responsible for reprinting items that are different than the approved final proof or have slight color variations. In these instances, the cost of reprinting shall be the responsibility of the customer.

Can I cancel an order?

Plans change and at Julie Hanan Design, we strive to be as flexible as possible. If your plans change prior to approval of the final proof, you will be charged a $75/hour fee for design work already completed. If you cancel the order after the final proof is approved, you will not receive a refund due to the time and resources already committed.

How do I pay you?

Julie Hanan Design accepts cash, checks, and Visa or Mastercard payments over the phone. Additional credit cards such as Discover and American Express can be used through the secure site, paypal.com.

Do you have lined envelopes?

Yes! They are a great way to add another punch of color. Ask about customizing these with prints as well. Please note that they can add to postage costs.

Can I purchase a sample?

Yes, samples of our Build-Your-Invitation and Specialty collections can be purchased through our Etsy shop. For custom designs, it is not possible to provide you with an exact sample since the invitation has not been produced, however, we will supply you with the exact papers and embellishments that will be used on your invitation suite. You will also be provided with a digital proof so you can visualize how the invitation will look.

Can I change the font on a Build-Your-Invite or Specialty invitation suite?

Some invitation suite designs allow font changes to be made, however we charge a flat $50 fee. There are certain designs that unfortunately the font cannot be changed. Please contact us if you have any questions.

PROCESS, PROOFS + EDITS

How many changes can I make to be sure everything is perfect?

At the outset, you will work closely with us to ensure that you share the vision for the project and you can be confident in seeing options that reflect what you are looking for. For orders selected from our Build-Your-Invite or Specialty galleries, you can take advantage of three sets of digital revisions to the original design. For custom designs, you can make up to seven revisions. In either process, you are welcome to make additional adjustments, however, you will be charged a $25 fee per revision.

Can I make any design changes in the Build-Your-Invite or Specialty gallery?

Yes, we are happy to offer changes to the design, however, because these types of changes are more  time-consuming, they will be billed at a rate of $75/hour.

How can I be sure everything is accurate?

Through careful rounds of edits, you can be sure that every detail is accurately translated in to your piece. It is crucial, however, that before you send information to us, you look through every piece carefully to check that names, dates, addresses, etcetera, are accurate. A proof approval form must be approved by the client prior to production. Julie Hanan Design cannot by held responsible for inaccuracies received from clients.

What if I need to make last-minute changes?

There s a $75 hourly fee charged for any changes made after the final proof approve. If changes need to be made after an order has been printed necessitating a reprint, the hourly design fee, plus all printing costs will be assessed.

Can I change the font on a Build-Your-Invite or Specialty invitation suite?

Some invitation suite designs allow font changes to be made, however we charge a flat $50 fee. There are certain designs that unfortunately the font cannot be changed. Please contact us if you have any questions.

What if I would like to use a language other than English?

Julie Hanan Design is more than happy to print in a different language, however it is imperative that we receive grammatically correct information that we can use verbatim. If you would like to use a different language in addition to English, there is a $75 fee per language.

How can I be sure my pieces are the correct color?

You are always invited to send paper, fabric or ribbon swatches so that we can match colors as closely as possible. Remember that colors may vary from computer to computer. Custom orders will also receive sample paper and fabric swatches prior to your order being sent to print.

How does your assembly process work?

Each item is designed and carefully hand-assembled. As with all handcrafted pieces, variations may occur between each item. You can be confident that each piece is created with care, however Julie Hanan Design does not guarantee that each item will be identical.

What about shipping costs?

Orders over $400.00 qualify for free shipping. I ship your products either by FexEx Ground or USPS Priority Mail. As every client order is unique, I will estimate the shipping when your initial order is received and add it to your final invoice. Please specify how you'd like for me to send your items.

Do you have a minimum order?

Yes, we have a minimum order of 50 invitations on our Build-Your-Invite and Specialty collections, however, fewer items can be accommodated for an additional fee.

How many invitations should I order?

We always recommend that you determine a good count at the beginning. They are too costly to order 20-30 more and have them go to waste. I generally suggest an extra 10-15% so you make sure to count for any last minute guests, envelope address mistakes, etc... Don't forget to save one for yourselves!

What postage will I need?

Most invitations will need the 2oz rate. The rare invitation will go to the 3oz rate. Square invitations will also incur additional postage. RSVP cards and envelopes need the 1oz rate. We can also do RSVP postcards that will save you money by requiring the postcard rate. Ribbons and envelope liners can sometimes cause the invitation to go over the 2oz rate on postage, due to thickness. You should ALWAYS take a finished invitation to the post office to be weighed and get the correct amount of postage.

COMPLETEING YOUR ORDER

When can I expect my delivery?

Once the final proof is approved, you can expect your order to be shipped within three to five weeks, depending on the complexity of printing and quantity.

What if I need it faster?

Rush orders are available for an additional 25% fee plus the cost of shipping. Please contact us with any questions on rush processing.

What types of shipping do you offer?

We offer standard ground, express and overnight shipping. Orders over $400 qualify for free ground shipping within the continental USA. Orders over $400 outside of the USA will be charged a discounted shipping rate. Insurance can be purchased for an additional fee.

Orders are shipped via Fedex, UPS and USPS Priority Mail.

WEDDING INVITATION ETIQUETTE

When should we mail our save-the-date- cards?

Save the Dates are usually mailed 6-8 months in advance of the wedding.

When should we mail our wedding invitations?

Invitations should be mailed around 6-8 weeks before the wedding.

What date should I use on my RSVP cards?

I recommend 4-5 weeks before your wedding date. Check with your reception location to see when they need a final count and then add 1-2 weeks so you can call the people that didn't RSVP.




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About Julie Hanan Design

Julie Hanan Design is a custom invitation + graphic design studio who specializes in unique and fresh designs for special events as well as providing smart solutions for businesses. We take pride in offering exceptional style, quality and ingenuity in all of our work. 



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