ORDERING PROCESS

1. reserve your date

Select your design, quantities, and options through our easy to use builder! A deposit is required to lock in our current pricing and your date in our schedule. You don’t need to submit all of your details right away, but can relax knowing your space is secured!

2. submit wording

Depending on your order specifications, we may require our Wording Form and/or Excel Spreadsheet (in our format) to be submitted before designing your proof. Upon receiving your details, we can begin!

3. proofing process

You will receive the proof for review within your selected Design Turnaround Time. Invitation orders include 3 complimentary rounds of revisions! Coordinating Stationery includes 2 complimentary rounds of revisions. Name or Address Spreadsheets include up to 10 individual changes.

4. final approval

Once your design is perfect, your final approval must be submitted via our online form. We will email you an invoice for the remaining balance and when your payment is received, we can begin production!

5. production

Take a breath and relax as you wait for your order to arrive! Your order will be assembled by hand to your exact specifications, ensuring each item is just the way you want it!

6. shipping

All orders are packaged with care and shipped via USPS or Fedex. Orders over $400 within the Continental USA qualify for Free Ground Shipping! Express and International Shipping are also available.


INVITATION TURNAROUND TIMES

design turnaround

[included] • STANDARD receive your proof within 5 business days
[$50] • EXPEDITED receive your proof within 3 business days
[$100] • EXPRESS  receive your proof on the same day!

Order details, wording, and addressing (if ordered) must be confirmed by 12pm Central time or your turnaround time will begin on the next business day.

production turnaround

[included] • STANDARD ships within 15 business days
[15% of order total] • EXPEDITED  ships within 10 business days
[35% OF ORDER TOTAL] • EXPRESS  ships within 5 business days

Invitation approval and payment must be made by 12pm Central Time or your production time will begin on the next business day.

Mix and Match your preferred design and production turnaround times from the columns above. The time it takes to proof is entirely up to you, and once approved and paid for we will begin production. If your order requires no assembly, or you have selected to fully assemble the invitation
yourself, we will automatically upgrade you to the next production tier, free of charge!

IN A RUSH? Expedited or Express Production times may be selected either before or after your invitations have been designed and approved.
Turnaround times do not include time in transit.


STATIONERY TURNAROUND TIMES

design turnaround

[included] • STANDARD receive your proof within 1 business day

Order details and wording must be confirmed by 3pm Central time or your turnaround time will begin on the next business day.

production turnaround

[included] • STANDARD ships within 7 business days
[$50] • EXPRESS ships within 5 business days
Stationery approval and payment must be made by 12pm Central Time or your production time will begin on the next business day.

The time it takes to proof is entirely up to you, and once approved and paid for we will begin production.

IN A RUSH? Express Production may be selected either before or after your stationery has been designed and approved.
Turnaround times do not include time in transit.


PLACE CARD BOARD ORDERING PROCESS

1. reserve your date

Get started by purchasing a Place Card Board
deposit
to reserve your date in our schedule. We will send you an Order Form to submit your high resolution photo, preferred board size, need-by date and to download our Excel Spreadsheet. We recommend submitting your finalized seating assignments at least 3 weeks prior to your need-by date to allow enough time to review your proof. underlined text should link to photo board ordering page)

2. proof

A digital proof of your Place Card Board showing the style, colors and wording will be emailed within 1 business day. 5 minor changes over 2 complimentary rounds of revisions are included to ensure your board is perfect! The time it takes to proof is entirely up to you, however, we require your Final Approval and Final Payment at least 15 calendar days before your desired date of receipt to guarantee on-time shipment.

3. ship

Take a breath and relax as you wait for your order to arrive! Orders over $400 in the Continental USA qualify for free ground shipping! Domestic orders typically arrive within 2-5 business days after shipment. For International orders, please inquire.

photo requirements

We recommend submitting high resolution photos with a size of at least 2 MB to ensure that it can be enlarged without compromising its visual integrity. Not sure if your photo will work? Send us a message and we can help!

timeline

Once we receive your need-by date, we will send you a timeline with a suggested spreadsheet submission date and required Final Approval / Payment date. Due to the labor intensive nature of this board, it is critical that you approve and pay the balance by your assigned date.


PLACE CARD BOARD TURNAROUND TIMES

design turnaround

[included] • STANDARD receive your proof within 1 business day

Order form, high-resolution photo and guest spreadsheet must be confirmed
by 12pm Central time or your proof will be designed on the next business day.

production turnaround

[included] • STANDARD ships within 7 business days

late fees

Final approvals / payments received after your assigned date will incur the following fees:
[$50 per day] • for up to 7 business days
If you are more than 4 business days late, expedited shipping will be mandatory
If you are more than 7 business days late, your order will be cancelled and the deposit forfeited

guest submission concerns?

SAVE $25 FOR DIY TOP LAYER ASSEMBLY

Worried that your seating assignments will not be accurate enough to submit? We can ship our Double Layered boards with the top layer unassembled! Simply include a place card for all attending guests as well as others who have not yet replied. The front side would have the guest name pre-printed and “table___” on the back for you to fill their seating assignment upon receipt of the board. If a guest is unable to attend, just remove their card at some point during the event! Top layer cards are packaged by rows for easy assembly. Adhesives will be provided.


SHIPPING

domestic (usa)

STANDARD
USPS Priority or FedEx Ground, estimated 2-5 business days

FREE STANDARD SHIPPING on orders over $400 within the Continental USA
[$20] • orders under $400

 

EXPRESS
USPS Priority Express, 1-2 business days, guaranteed
Overnight, overnight, guaranteed

Insurance can be purchased for an additional fee to ensure reimbursement for potential damaged, lost or stolen goods. If you choose not to purchase insurance, Julie Hanan Design is not liable for any costs that may be incurred to replace the package.

international

CANADA
FedEx Ground, estimated 2-5 business days
FedEx Priority, estimated within 1 business day to major cities
FedEx First, guaranteed within 1 business day by 10:00 am

WORLDWIDE
USPS Priority International, estimated 6-10 business days
USPS Priority Express, estimated 3-5 business days
FedEx Ground, estimated 2-7 business days
FedEx Priority, estimated 1-3 business days

All shipping delivery estimates do not account for possible delays caused by customs processing. Consult your country’s customs and import policies prior to placing your order to ensure you will receive package in time for your event. Sales taxes, brokerage fees and international duties, if any, are the sole responsibility of the customer. Estimates of taxes and/or duties can be provided using http://www.dutycalculator.com/

Insurance can be purchased for an additional fee to ensure reimbursement for potential damaged or lost goods. If you choose not to purchase insurance, Julie Hanan Design is not liable for any costs that may be incurred to replace the package.